FAQ

FAQ

Any questions you might have are possibly answered down below, but if there are unanswered questions left you are more than welcome to send us an email to hallo@fuehlich.de.

PRODUCTS

STEP 1: FŪHLICH Cleanser

You can use the cleanser twice a day to remove any makeup leftovers, dirt or sweat from your face. Just apply two to three pumps of the cleanser into the palm of your hand and massage it into your damp face and neck. Use luke warm water to cleanse your skin and pat dry with a soft towel afterwards.

STEP 2: FŪHLICH Serum

After cleansing your skin, you can use one to two drops of the serum and apply it to your face morning and night. With the tips of your fingers you can softly pat the serum into your skin. Don’t forget to use it on your neck and chest area for the full effect as well.

STEP 3: FŪHLICH Cream

After using the serum you can use as much creme as your skin may need. We recommend one pump for the entire face and neck, but if your skin tends to be on the oily side use less. If your skin is on the dryer side you can definitely use more to your liking. The serum and the creme make for a great base for easy makeup application.

Unfortunately there is no way of returning or refilling our glass bottles because of the beauty regulations. We kindly ask you to recycle the packaging correctly to keep the recycling loop in tact.

However we recommend to upcycle our glass bottles. There are many diys that are possible as well as using them for travel purposes since they fit perfectly into your hand luggage.

FŪHICH products are a 100% vegan and follow the COSMOS standards and regulations which means we refrain from using parabens, mineral oils, silicones, PEG compounds, sultans and hormonal substances. All products are made without synthetic coloring and fragrances. However, FŪHLICH cosmetics does not fall under the term organic cosmetics.

No. All our products are vegan and cruelty free.

No. Nevertheless, we fulfil all requirements and conditions of the COSMOS standards, that are in fact stricter than others in our field. A certificate is a high expense and allows ingredients that we refrain from using. That is why we do not consider the certificate as a requirement for us.

All cosmetic products must be preserved to protect them from deterioration. The alcohol we use in our products is extracted from plants and is used sparsely. Because of our smart pump dispensers we are not in high need of the alcohol and only need to use a small amount for preservation. There is no substance like alcohol that can kill germs to this extent. The alcohol is essential to prolong the life of our products. In products perfume is often used for preservation. We refrain from using perfume since it can cause major allergic reactions to the skin.

„Less is more“ is our belief when it comes to the ingredients in our products. Nonetheless, the majority of the products need to be indicated in separate substances. That is why the INCI list is longer than the actual ingredient list of our products. If you want to learn more about the ingredients in our products, please visit our ingredient list here.

Because of our carefully selected ingredients anyone and everyone can use our products regardless of the skin type.

Yes, our products are safe to use even if you have neurodermatitis. The serum and our cleanser are especially gentle and perfect for the skin condition.

Wenn du Interesse hast unsere Produkte vorab zu testen, um die Verträglichkeit auf deiner Haut zu überprüfen, kannst du dir in unserem Shop Proben der FŪHLICH Creme bestellen.

ORDER

You can pay via SEPA direct debit, credit card or paypal.

PayPal is a TÜV certified online payment method. It allows you to pay your order instantly without having to give us your personal payment details. Paypal owns a bank licence at the luxemburgian banking supervision and is governed by the european law. PayPal is free and 100% safe to use. After receiving a confirmation from PayPal, we make sure to ship your order as soon as possible. You can register for free and educated yourself further on the payment with PayPal under http://www.paypal.de.

As soon as we have received the returned items, we pay back the value of goods in total via the payment method you chose while ordering.

Delivery & shipment

For delivery within Germany we charge 4.50 € (includes VAT of 19%). Orders with a cart value of 40€ and above are free of delivery charges.

For delivery to Austria and Switzerland we charge € 7.00 (includes VAT of 19%).

Delivery worldwide for extra charge.

Usually our orders take up to 2 to 4 business days to arrive within Germany.

You can pick up your order at our Independent Beauty Store in Dusseldorf, Herderstraße 90. We are looking forward to your visit.

We are happy to ship anywhere you might like your products to arrive, for surcharge. Please keep in mind that we do not cover the expanses of any taxes that might occur in the process.

You will receive an email as soon as we hand over your parcel to the post office.

Returns, refunds and warranty

In case you changed your mind about your purchase and we have not send your order yet, you are welcome to withdraw your order. Please send us an email if you wish to withdraw your made order at hallo@fuehlich.de.

Please take note of our revocation instruction..

Du kannst die Produkte innerhalb von 14-tagen an uns ohne Angabe von Gründen zurücksenden. Bitte beachte hierbei, dass die Produkte ungeöffnet und unbenutzt sein müssen. Mehr dazu findest du in unserer revocation instruction..

You are responsible for any cost that might occur regarding the return delivery.

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